DO YOU ALSO SHIP ABROAD?
Absolutely, we ship worldwide with TRACKING PARCEL.
HOW MUCH ARE THE SHIPPING COSTS?
In France: via Mail Boxes ETC
90X70 € 20
100X100 € 35
100X150 40 €
In Europe: via Mail Boxes ETC
90X70 40 €
100X100 45 €
100X150 45 €
World: (contact us) fees vary depending on the destination.
WHAT ARE THE PREPARATION AND SHIPPING TIMES?
Orders are shipped within 48 hours.
They are delivered in 3 to 10 days for Europe.
HOW CAN I CHECK THE STATUS OF MY ORDER?
After an order has been placed, it is sent as soon as possible to one of our shipping centers, from where your item will be shipped.
We will send you a confirmation email as soon as your package has been dispatched.
HOW TO PLACE AN ORDER?
Simply choose your items and click on the "ADD TO CART" button, start over for each item, then go to your cart and follow the steps to complete your order until payment. We will prepare this and send you an order confirmation email.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa and Mastercard credit cards as well as payments via Paypal. Checks and transfers are not accepted.
IS THE PAYMENT SECURE?
Absolutely, our shop is completely secure and we have an SSL encryption system to protect your personal and confidential data. We used the secure payment systems of Stripe and Paypal.
I STILL HAVE NOT RECEIVED MY ORDER, WHAT TO DO?
Have you received the shipping confirmation for your order? If your order has been dispatched for more than 14 days, contact us with your order number, we will launch an investigation and get back to you within 48 hours.
I ORDERED SEVERAL ITEMS AND ONLY RECEIVED PART OF MY ORDER, IS THIS NORMAL?
Yes, this is completely normal. To keep your wait as low as possible, we ship all items separately when they are ready to ship. The rest of your order should arrive in the next few days.
I RECEIVED A DAMAGED / DEFECTIVE ITEM, WHAT TO DO?
We're sorry, unfortunately it can happen. Please contact us explaining the problem and attaching a photo for proof, we will do our best to find a solution.
I AM NOT SATISFIED WITH MY ORDER, CAN I BE REFUNDED?
Absolutely, you have 14 days from the date of receipt of your order to return any product that does not give you complete satisfaction.
You must print the withdrawal form, send it to us by email and return your items to the address indicated (a return number will be communicated to you before return).
The return is made exclusively by post to our address and the return costs remain at your expense communicated by email in return of your request. Upon receipt your order will be fully refunded.
For more information, we invite you to consult the Returns page.
WHAT ARE THE CONDITIONS TO BENEFIT FROM THE "SATISFIED OR MONEY BACK" GUARANTEE?
You must be within 14 days from the date of receipt of your order to be able to benefit from the "Satisfied or Refunded" guarantee, you must contact us before any return in order to follow the procedure indicated and the product must be returned to us in its original condition and packaging.
IN WHAT CASES I CANNOT BE REFUNDED?
- If the product has been used and therefore cannot be resold as is.
- If the shipment did not arrive at its destination due to an error in the delivery address indicated when ordering.
- If the returns process has not been followed.
For more information, we invite you to consult the return page.