Before any process, please contact us via:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
To make a return, you must show us a receipt or proof of purchase.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again.
Then, contact the entity that issued your credit card, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Trades (if applicable)
We only replace an item if it is defective or damaged. If in this case you would like to exchange it for the same item, send us an email to firstname.lastname@example.org and send us your item to:
7 rue des Antilles
If the returned item was identified as a gift upon purchase and was sent directly to you, you will receive a gift credit equal in value to your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift during purchase, or if the giver of the gift preferred to receive the item first and give it to you later, we will issue a refund to the giver of the gift. and they'll know you've returned the item.
To return a product, you must mail it to:
7 rue des Antilles
You are responsible for the return shipping costs. Shipping costs are non-refundable.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item over $ 80, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive your returned item.